EBM Hardware Support Service
EBM has a skilled team of experienced and certified professionals to take care of the repair, maintenance and support services for leading technology products. We are authorized by most leading manufacturers to provide support services for their products, such as Lenovo, IBM, NetApp… Our services are available for both products covered under warranty as well as out of warranty.
If you are facing any issues related to software or hardware, you can trust our technology experts to diagnose/repair the problem and ensure that your product is in optimal working condition.
EBM support services are specially designed for small to large business, so customer picks the required services that suites them best.
Technology covered under our services are but not limited to Servers, Storage, Networking equipment, Desktops, Notebooks, Printers and Plotters, Workstations, Monitors etc. We are just a call away to support you when you need us the most.
Following options are available within Hardware Support
Essential Support
- SLA: 9 x 5, Next business day
- EBM Engineering Support
- Backed by Vendor
- Access to EBM Call-in Number
Gold Essential Support
- SLA: 24x7, 4 hours response
- Bi-Annually Preventive Maintenance
- Unlimited EBM Engineering Support
- Backed by Vendor
- Access to EBM Call-in Number
Gold Premium Support
- SLA: 24x7, 2 hours response
- Unlimited Engineering Support
- Firmware Upgrade Support
- Committed CTR (Call to repair)
- Performance Improvement & Suggestion
- Backed by Vendor
- Access to EBM Service Desk for call logging